Support


General Support In here you can ask support questions for anything NEO-related.<br> Think of questions about wallets, about certain dApps, or on NEO in general.
O3 Support You can ask support-related questions about the O3 wallet here. You can find a collection of pinned questions we often get about the O3 wallet so please make sure to check those first. You can also find the same FAQ with search function <a href="https://o3labs.zendesk.com/hc/en-us/sections/360000330812-FAQ">here</a>.

About the Support category [Support] (2)
I'm sorry I lost my private key. [O3 Support] (2)
I Got 666 token from an Unknown Asset [O3 Support] (3)
Importing a wallet [O3 Support] (6)
O3 issue! I can't receive Gas! [Support] (2)
The token price are not retreived (Android v1.6.6) [Support] (2)
iOS users please update to 1.3.5! [O3 Support] (7)
Cannot send lrn token to exchange [Support] (3)
No transaction going through [O3 Support] (4)
Cannot send token [O3 Support] (4)
My assets have vanished! [O3 Support] (2)
New O3 wallet it’s stable now but unclaimed gas always Zero [O3 Support] (2)
Ios version 1.3.5 [O3 Support] (2)
Cold storage in o3 [O3 Support] (4)
Just updated new wallet but claim gas page still causing crashing app [O3 Support] (3)
O3 ios iphone 6 error after update [O3 Support] (11)
O3 iOS wallet crash [Support] (3)
***Wallet issues, PLEASE READ THIS*** [O3 Support] (2)
Cant sen Wowbit to bit-z [Support] (2)
Claim gas page caused crashing app on iOS [O3 Support] (2)
Lost gas since the update today [O3 Support] (5)
Assets are not reflected in portfolio [O3 Support] (3)
O3 compatible with Phantasma ico? [Support] (5)
I can not clam gas [O3 Support] (2)
Is there still a problem with sending tokens [O3 Support] (2)
Can't send or receive gas [Support] (2)
Someting wrong send operation [O3 Support] (2)
Help... not gas and send [O3 Support] (2)
Gas not claim in the my O3 wallet [O3 Support] (10)
Do I need gas to be able to trade with my Neo when connecting to a decentralized exchange? [O3 Support] (2)