App crashing when viewing wallet


#1

My 03 app crashes whenever i try to view my wallet to trade with switcheo. Been like this for 2 days
App vesion 2.3.2
Samsung galaxy 8+


#2

Are you on a VPN by any chance?


#3

No. Happens on wifi and on cellular also


#4

Can you send me your address? This might have to do with a certain token you hold. I only got one other person with this issue, maybe you both have a token that causes this problem because of some internal settings. Would be helpful if you can give us your address.


#5

ALDiiXR2cfcAM34ND3RtsKu95fEoK22AZx


#6

Hi again, we’re looking into it and just wanted to check if you are still having this problem?


#7

Yeah still crashes. Is there anyway i can give you more info?


#8

Im uploading a new version to the google play store 2.3.3. It should be available in a couple of hours, can you let us know the results, when you get the new version.

This one seems to be a bit tricky to identify the root cause


#9

Hi guys just checked with the new update. Still crashes in the same way. Would it help if i recorded what was happening and sent the video through to you? Via email maybe?


#10

Yes that would be helpful. Can you send it to arco@o3.network please?
Sorry for the inconvenience.


#11

Hey again, thanks for the video. We found the issue and it should be solved now!
Can you try again?


#12

Yep all working now thanks for all your help