App not recognizing my passphrase


#1

Dear Team,
My O3 IOS app isnt recognizing my passphrase is there a way to reset the passphrase?
Regards,


#2

Hi, do you have the private key? If you have the private key you can remove and add the wallet and it will let you set a new passphrase. Without the private key, if you only hold the encrypted key then there’s no way to reset the passphrase unfortunately. Please make sure you don’t have caps lock on, or miss a character or something, and try a couple of different options if you cannot remember your passphrase.