Buying NEO with BTC using O3 wallet


#1

Hello,
I bought some neo using the O3 wallet, I paid by BTC and ETH from my binance account, I see in binance that the transaction is complete, but I didnt receive anything in my O3 wallet. More than one hour after the transaction was completed.

Any help please?


#2

Hi there,

Did you use https://swap.o3.app for this?
If so, can you please specify:
The amount of BTC and ETH you sent, the amount of NEO you are expecting to receive and your O3 NEO address?

Kind Regards,
Arco


#3

Hello,
Yes indeed I used the swap dapp, I sent 2.5625625 BTC from my binance account, and 9.12 ETH from my toktok account. I really don’t remember exactly how many neo I was expecting but I think about 2500 for BTC and about 201 for ETH trx,

My O3 neo address is ARwbSetp26EwytwpvDgcEMcS2qu2kghs6Z

Thank you in advance

Screenshot_20190718-022454_Binance|690x251


#4

Hello, the BTC one is being confirmed and you should have your NEO soon.
The ETH one I can’t see, maybe because the outgoing transaction from tokok is not confirmed yet. If you have the transaction id of the ETH one please let us know.


#5

Hello,
I’m still waiting, now 3 transactions are confirmed from the exchange, one (33 nex) is arrived, the second one (201 neo) arrived but only 173 neo,and the BTC one is never received, now almost 8 hours, its not the first time I’m sending to my O3 wallet, never happened to me.


#6

Hi there,

It should be in your wallet now, can you check?
Sorry for the delay!!


#7

Hello,
Yes indeed I received the amount of bought neo, thank you very much for the support.
Saying that, I don’t know why I didn’t receive 40 neo, I sent 213 but received only 173.
Thanks


#8

Hi again,

I think you might have remembered the amount incorrectly. It shows as 173 and calculating back the exchange rate that seems like the correct amount as well for ETH - NEO…