Gas not claim in the my O3 wallet

Today, my o3 wallet not operate for the claiming gas. I dont know why this problem.
Plz help me to slove this problen.
Thx.

Hello,

I think there are some issues with the NEON wallet API’s that’s causing this.
Please try again in a few hours, I hope it will be solved soon.

1 Like

Thx u for promptly ur apply.
After few hours i will try again.

I cant claim the gas yet.:frowning: When will u fix this problem?

The root of the issue is the public API we use neon-wallet-db which is maintained by CoZ members, not O3.

Last I checked the API is now back up and you should be able to claim. In the future we may consider having our own API to serve specifically to O3 wallet, instead of relying on the same infrastructure as NEON.

Or we may move to another public alternative like neoscan.

Thanks!

Gas not claim in my wallet for 3 days, how can we fix it?

I have not been able to claim Gas for a day now. It will start to claim and then instantly say your claim has been submitted. My wallet never updates and my Gas stays accumulating Gas.

I am also experiencing this issue for several days now. Please provide a solution, thank you.

Same issue happen again. Support please hear us and fix this.

Hello,

We are aware of the issue. This time it seems to be because neoscan transaction history is not working correctly and we use that data in O3. Please bear with us, hopefully it won’t take much longer before it gets solved…