Have not received my ONT yet


#1

I sent 10 ONT to Bibox about 20 mins ago. Still have not received yet. O3 says transaction confirmed.
Plse look into it. Following is my transaction hash:
c4b26f0a7fb6a43a666d0a130671b0a4f9159d7091eb9cba6663d1dfd5c00567


#2

Hello,

On the blockchain itself it has gone through. The problem lies on the exchange side. Usually it can take up to an hour or longer for exchanges to process your transaction. I would wait another hour and if still nothing you should contact bibox.

Kind Regards,
Arco


#3

Tks for quick reply…
I have still have not received the tokens yet.
Will raise matter with exchange later.


#4

Reply i got from the exchange:

Hello, I am sorry to have kept you waiting.The TXID you provided has not been found on the block. Please contact the sending platform for verification.

I have sent to them a screenshot of confirmed transaction.