I can’t not use wallet address to check balance NEO on neoscan.io


Dear Team support,
Kindly, assist.


Maybe you got the wrong address?
Otherwise you can try neotracker.io


Thank you for your advice, after to check, but everything is showing $0.00 for me. I had 10 Neo before this disaster as the photo below :


There is no transactions ever to this wallet address. Are you sure, that you properly wrote down the wallet address and private key?