I can’t not use wallet address to check balance NEO on neoscan.io


#1

Dear Team support,
Kindly, assist.


#2

Maybe you got the wrong address?
Otherwise you can try neotracker.io


#3

Thank you for your advice, after to check, but everything is showing $0.00 for me. I had 10 Neo before this disaster as the photo below :


#4

There is no transactions ever to this wallet address. Are you sure, that you properly wrote down the wallet address and private key?