I can't Login, please help

Please help, I created my o3 wallet and backed up my encrypted private key as instructed.
I logged out of the app by mistake, and when I try to log in, the error message states “this is an invalid private key, try again.”
I’m using the exact encrypted private key I backed up by email, and using the valid password. Please help, as I just transferred a lot of ONT into this wallet this morning!

I saw your support email so will reply to you there!