I cant see my trading account balance

Hii everyone… I have deposit 10 Neo s to my trading account but i cant see anything on my trading account. My wallet address is
Pls help…

And also i cant take Ong from ontology…it doesnt come to my account.

Trading account in the old version connect to Switcheo, please check your account in Switcheo, it should be there.

transaction failed?

Ok thanks…found it from switcheo. What about Ong?

Sorry for the late reply,
about claim ONG: we will not support claiming ONG on the homepage in O3 wallet due to the official Ontology Team released their new Governance and Staking Economic Model: “The Ontology network will stop unbinding ONG from 00.00, July 7, 2020 (UTC). Unbound ONG from non-staked ONT, if not redeemed before 00.00, July 7, 2020 (UTC), will be sent to user’s wallet address along with users’ first transaction after 00.00, July 7, 2020 (UTC).”