Issues Sending DBC


#1

Hi, hopefully you can help me with my problem.

I have gas, and I’m trying to send DBC from the O3 iOS app.

When I do, it asks me to confirm and then requires finger print recognition.

As soon as I do this, the app crashes back to my home screen.

The transaction doesn’t go through.

Can anybody help please?


#2

Hello,

I think you might be on an older version of the app.
Can you go to the app store and update to the newest version?
If it doesn’t work, please let me know what phone you use and what version you’re on.


#3

I am also having the same issue with ONT.
Asking for finger print… then crashes
it says I have downloaded latest version
I am using an iphone
Thanks


#4

Hi Arco,

I am using the latest version of the application. There are no updates available. The app shows Version 1.4.1

I am using an iPhone 8 plus.

Thanks


#5

I have just tried it again just incase, and it does the same thing.

I must have tried 20 times now.

Appreciate your help.


#6

I’m very sorry for the inconvenience, we’re looking into it.
Can you give me your wallet address? If you don’t want to put it here you can send it to me by email at support@o3.network just make sure you put your O3 community name in there as well :wink:
Then I will get back to you asap.