My O3 NEO N3 wallet desappeared, can i recover it?

I have created a Legacy Neo wallet on O3 to do the migration. For that wallet I´ve all the keys.

Then I created a Neo N3 wallet during the migration.

Now that N3 wallet desappeared and I can´t recover it. I thought that the legacy keys were for the entire wallet not just for the legacy one.

Is there another way to recover it? It is still the same from migration and I have all the keys from the initial legacy wallet.

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I had the exact same thing happen and need help as well

Hi fcosta, does the wallet disappear when you upgrade the software? Can you tell us more about it?

Yes. From 3.8.3 to 3.8.4.

I din´t look at my wallet everyday. I ´m the only one who uses my computer.

The wallet was fine, I did the migration and even vote in governance. But when I went to look at my balance in 1st october of unclaimed gas at governace it didn´t connect, then I went looking at the wallet and my N3 wallet was gone. no sign of it , even at the .json fila. The legacy one was fine. Only the N3 desappeared.

My Neo wasn´t robbed, still there but I can´t control it.

It wasn´t clear during migration that I had to make 1 backup for each account, In my ledger I have 1 seed for all.

Now I´ve lost All my NEO and GAS. Can you help me?

I have all the keys and password for my legacy account, I have the hash from migration, the logs on migration site and the password for the N3 wallet. And I used the same computer and connection for all the process. Its the same IP address.

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Literally the same for me as well, wallet just gone. Only user of the computer and my version upgraded to .4 as well.

Please refer to the attached picture on how users could switch to the N3 network(wallets show up here).

Hi fcosta, we are sorry to hear that. Generally, the wallet created would not disappear for no reason.
Try to restore the disappeared wallet following this method:

STEP 1 Please go to:
C:\Users[your username]\AppData\Roaming\O3\storage
STEP 2 Try to find files named nep6_neo3_wallet and re-import the wallet with the password you have set up.


Hi Caroline,

Already tried that and didn´t work. The wallet data is gone.

I have a ledger for years and never had to use the seed phrase to restore it.

With your wallet I´ve had it for a month to do the migration and you release an automatic update that erases my new n3 wallet and now I´ve lost all my money. very disappointed and angry with that.

Hope you can find a way to solve this.

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Hi fcosta, the wallet desktop won’t erase wallet data with the automatic update. We are very sorry to hear you lose your assets, you must feel overwhelmed.

But there are possibilities that wallets disappear accidentally, mostly from an unexpected system shut down or crackdown.

We are eager to help you restore the wallet, but without a private key, it is not possible. It is stated in the migration guide that it is essential to back up private keys and passwords as soon as a new wallet is created, or assets would not be retrieved due to unpredictable accidents.

HeY there did you ever figure it out or recover the wallet. Mine is still gone as well