No sync button for ONG claim


#1

Hi there

I have been using the O3 wallet for a few weeks now without problems but today I logged in with my Ledger Nano S, as always, with the intention of claiming my ONG, as I have done many times. I have a healthy ONG balance but there shows no unclaimed ONG and the sync button, which until today has always been there, is absent. Is this a wallet bug or some kind of error?

Is there a universal address to send ONG to for the purpose of claiming ONG?


#2

I have the same problem.Used o3 wallet about 3 weeks and everything was good.Today i loged in and i cant see how much ONG was created and also cant claim.


#3

Hello, I’m not sure what the issue is there, but can you both try to send 1 ONT to your own address?
That should solve the problem!


#4

good day

it won’t allow me to send 1 not to my self
why is the ong not showing?


#5

Hello, sorry we found the problem. Ontology changed their API without us knowing. If you download the latest version of the desktop wallet it should be solved. Please download from: https://o3.network
Updates from Apple and Windows app stores will follow, they are currently under review by Apple/Microsoft.


#6

It has worked for me … thank you arco


#7

Perfect, Problem solved. Thanks arco :smiley:


#8

My ONG claim button has gone again - this has happened AGAIN!!! getting annoying now - is there any fix for this at all?


#9

Hello. Ontology changed their API without us knowing. If you download the latest version of the desktop wallet it should be solved. Please download from: https://o3.network
Updates from Apple and Windows app stores will follow, they are currently under review by Apple/Microsoft.