'Sign TX' not showing up on Staketology


#1

My ONT are ready to be withdrawn from stake contract but when I tried to withdraw, my ledger doesn’t prompt to sign tx at all. I tried to look at the address page on my ledger nano and it is empty. I’ve been doing this for the entire day, I’m tired and worried for my funds. I hope someone can help me. Thank you in advance.
My address is Aeg5PkDyeHXUGA4898FBJuJuAjSjpgDpM7


#2

Hello,

Can you please close the O3 app completely? (right click the O3 Icon and click quit both in task bar and on the right bottom ^ menu)

After that, please disconnect the ledger completely.

Please make sure you have the latest version of O3 Desktop installed (https://o3.network), version 2.1.4. Also make sure your ledger firmware and Ontology ledger app are up to date.

After that, connect your ledger, unlock it and open Ontology app. Next open O3, and try again. If that still doesn’t work please let us know.