Soul not sending and it's been 12 hours now


#1

Hello I sent soul 12 hours ago and it still hasn’t gotten there I looked on the block and show there and to the right address but not showing up please help


#2

Hello,

May I ask where you sent it to? An exchange?
Also, can you send me an e-mail at support@o3.network including the transaction id for the transaction and your wallet address?

Kind Regards,
Arco