Cant claim ONG even after paying fee


I have been trying to claim my ONG since two days now and i have paid the transaction fee multiple time. And also my ONG is not increasing , i think it froze. FYI i have plenty of ONG to cover the fee.


  1. AFmseVrdL9f9oyCzZefL9tG6UbviEH9ugK ( 4 times fee )

THIS IS MY ADDRESS — AS8UUxtQoG1RksecAtu5ok94zx5dsii5aJ


Hi there,

I’m not sure what the reason is but for now I refunded your ONG. Can you please let me know whether you use desktop or mobile O3 app, which OS and which version of the app you are on?

Kind Regards,


Hi, I am having a similar issue on Android wallet. been showing 5.55 ONG ready to claim for days now. I keep on trying to claim it and sometimes it seems to work (claim success) and doesn’t credit the account and then other times it tells me I don’t have enough gas to claim. either way, the ONG balance has stopped building up for days as well? Can you help clarify what is happening please? My public address is Ab7cwtNTCxbE8rMWjV8g8s3LvJoFQw9Xwx. Thanks.


I have just downloaded the windows 10 wallet, set it up and nothing is working at all? Can you please let me know why I am incapable of doing anything. I cant even send ONT from the desktop wallet as I apparently don’t have enough ONG. I can see that I can claim over 10 on the desktop, 5.5 on the android device but unable to do anything on either?


Hi, please read this post:

You don’t have enough ONG so you can’t claim or send. I sent you some ONG now so try again!