ONG Claim Balance Stuck


#1

Hello,

I have a bag of ONT and ONG I moved to my O3 Wallet a few weeks ago and counting.

The claim balance has been the same since the day I moved into the wallet…

Any ideas as to why?


#2

Yes, it is because every incoming or outgoing transaction causes your claimable ONG to fix. In the background more is accumulated, but it won’t show until you claim. So I suggest claiming once, then you can see the correct unclaimed ONG.


#3

Appreciate that!

Exactly as you said


#4

Hello,

My ONG “sync/claim” button is stuck on “claim” and will not update despite my having pressing the claim button a few times.

Once I press the “claim” button it gives me a notice that the ONG has been claimed but reverts to the original amount and remains stuck on “claim.” I then proceeded to see if the transaction had registered but it had not.

I’m curious whether this is a matter of not having no any ong in my wallet or whether I need to troubleshoot.


#5

Hello, yes it’s probably because you don’t have any ONG in your wallet. Please check this topic:

I will close this topic now as it’s an old one.


#6